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Central Operations Manager
January 26
Description
• Responsible for operating Central Operations with exceptional performance • Structuring Centralized Operations and hiring a team • Collaborating with outsourcing partners and managing a team of agents • Providing support and transparency to internal senior stakeholders • Constantly improving operational procedures • Overseeing auditing, training, knowledge base, and workforce management • Working with Operations and Data engineers on tool development
Requirements
• At least 4+ years of experience in challenging environments • Structured and data-driven • Experience in management • Proactive and results-oriented • Passion for operational excellence • Fluent in English
Benefits
• Flexible remote work options • Work from anywhere for up to 3 months a year • Budget for remote work equipment • Swile card for meals • Premium Alan Blue health insurance • Budget for training • Frequent team events • Joko house every quarter
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