Client Manager
October 25
Description
• Reporting to the Director of Sales, the Client Manager is responsible for driving revenue growth through new logo and back-to-base sales of software and services. • You will guide prospects and customers through the sales journey, ensuring their questions are thoroughly and accurately addressed. • This role requires strong communication skills, attention to detail, a solid understanding of Jonas Club’s products, and the ability to consistently meet or exceed sales targets. • Manage the entire sales process, overseeing all stages from lead generation through product demonstration, negotiation, and closing deals. • Maintain discipline with CRM, ensuring all interactions and updates are accurately recorded and CRM hygiene is consistently upheld throughout the sales cycle. • Meet Activity KPIs and Sales Revenue Targets, consistently achieving client engagement and revenue generation goals. • Drive value by managing and nurturing current accounts, minimizing attrition by building strong relationships, providing regular touchpoints throughout the year, and assisting with contract renewals and documentation. • Maintain a customer-first attitude, prioritizing client needs in all interactions to ensure exceptional customer service and satisfaction. • Collaborate closely with the marketing team, executing on marketing-qualified leads with speed and precision, ensuring timely follow-ups and seamless coordination between sales and marketing. • Prepare quotes and manage contracts, handling documentation and responses to requests for proposals (RFPs) accurately and efficiently. • Conduct both onsite and remote product demonstrations to showcase the benefits of Jonas Club solutions. • Participate in trade shows and industry events to promote Jonas Club products, build relationships, and represent the company. • Provide regular sales reports, delivering consistent updates to the Director of Sales on pipeline activity, targets, and closed deals.
Requirements
• 10+ years of sales experience, with at least 5 years in client management or account management • Proven success in selling software, including SaaS solutions • Strong knowledge of CRM systems, particularly Salesforce • Excellent verbal and written communication skills • Ability to work independently and collaboratively, with strong problem-solving abilities • Experience in conducting software demonstrations and handling objections • Strong organizational and time management skills • Self-motivated, with a focus on customer service and achieving sales targets • Ability to travel within Canada and the United States • Experience with Jonas Club software or similar solutions is an asset
Benefits
• Customer Service Excellence Celebration Weeks • Departmental Outings • Company Holiday Parties • Private On-Site Staff Fitness Facility • Beach Volleyball Courts • Staff Fitness Challenges • Much More
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