Director - Cloud Operations

6 days ago

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Jonas Software

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Enterprise Management Software • Club Management Software • Construction Software • Leisure Fitness & Sports • Attractions

1001 - 5000

Description

• Work with global Cloud Operations leadership and the new regional multidisciplinary team to: Recruit, mentor and coach talent to develop long-term capability and capacity in the region • Facilitate and coordinate projects & BAU activities, leading and organising by example, delving into details where necessary • Lead project meetings, identifying and resolving technical/functional/organisational problems/blockers • Mobilising the regional and global team to solve challenges within a fast-paced, customer-centric, mission-critical environment • Day-to-day management and oversight of project execution, staffing/resourcing issues and escalations • Frequently communicate with project stakeholders, senior management and client delivery teams • Grow the capabilities and value-add of the team through on-going staff development and building strong relationships with global leads/functions • Analyse existing business processes and systems and identify areas of improvement • Act as the bridge between the global and regional team, ensuring continuity of service, support coverage, SLA compliance, adherence to escalation protocols and Standard Operating Procedures (SOPs) • Identify and drive to closure any operational gaps with a particular focus on metrics, automation, cost/risk, performance, reliability and cloud best-practices • Identifying opportunities for cross-functional collaboration, optimisation of resources, streamlining of processes with a view to reducing technical debt, cost and increasing efficiency • Understand, translate, and communicate business and technical objectives from multiple perspectives including client view, internal development view, and operational and support view • Act as the point of escalation to resolve any staffing, policy or administrative issues

Requirements

• Bachelor's degree or higher in a relevant field of study or equivalent professional qualification • 10-15 years of IT industry experience, including 5-7 years of leadership and management of teams/departments spanning Business-As-Usual (BAU) support and project delivery • Proven experience of building-out and developing new teams, functions or capabilities • Strong organizational skills with high attention to detail • Consistent, professional, prompt and exceptionally strong verbal and written communication skills (English) • Ability to recognize technical/resource/other risks and recommend mitigation approaches • Experience of cloud technologies and technically well-versed in the AWS ecosystem – certification would be a plus • Financial services industry experience and/or collection recovery system industry would be advantageous • Familiarity with different delivery methodologies, including waterfall, agile, scrum & kanban • Excellent inter-personal skills and comfortable establishing professional relationships especially remotely (electronic, phone, written) • A team player who brings a collaborative and positive attitude to our global team • Ability to deliver effectively in high pressure situations • Excellent troubleshooting skills and analytical problem-solving skills • High level of initiative with ability to work independently from management • Creativity and passion to analyse and solve complex problems • Ability to thrive as part of a large, global, diverse team with multiple stakeholders • Ability to communicate effectively with leadership and technical staff