Partner Success Engineer - IT Support
2 days ago
Description
• Assist partners with technical issues related to our cloud services, • Guide new partners through the onboarding process, • Work closely with our sales, product and engineering teams, • Track partners satisfaction metrics and work proactively, • Diagnose and solve complex technical issues, • Maintain clear and accurate documentation of support cases, • Conduct training sessions, webinars, and provide resources.
Requirements
• 4+ years in a technical support or customer success role, • Strong understanding of cloud computing, networking, and virtual infrastructure, • Familiarity with platforms such as AWS, Azure, or Google Cloud, • Ability to diagnose complex issues and provide effective solutions quickly, • Excellent verbal and written communication skills in Spanish, • A passion for helping partners and ensuring their success, • Comfortable working in a fast-paced, startup environment, • Collaborative mindset with the ability to work cross-functionally.
Benefits
• An opportunity for personal and professional growth, • An inclusive and upbeat work environment, • An environment free of bureaucracy and corporate constraints, • Flexibility: a great work-life balance, • Professional growth: For training courses related to your role, • Flexible compensation: you'll be able to include your monthly expenses in meals and transportation into your payroll, • Health care: we have optional health insurance as flexible retribution, • Feedback and transparent culture: feedback is the breakfast of champions.
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