Journey Clinical
Journey Clinical is a platform specializing in psychedelic-assisted psychotherapy for mental health treatment. The company partners with licensed mental health professionals to offer evidence-based treatments, starting with Ketamine-Assisted Psychotherapy (KAP). Journey Clinical provides therapists with the tools to deliver safe and effective KAP, reporting improvements in depression and anxiety clinical scores for 87% of patients after two medical visits. The company collaborates with a world-class medical team for comprehensive care that includes KAP screening, prescriptions, outcome monitoring, and psychiatric medication management. Journey Clinical focuses on holistic mental health treatments in partnership with trusted therapists to address the root causes of mental health issues.
Psychedelic therapy • Psychedelic medicine • Healthcare • Psychedelic science • Start-up
Customer Support Agent
April 24, 2024
🇺🇸 United States – Remote
💵 $20 - $25 / year
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
💝 Customer Support
Journey Clinical
Journey Clinical is a platform specializing in psychedelic-assisted psychotherapy for mental health treatment. The company partners with licensed mental health professionals to offer evidence-based treatments, starting with Ketamine-Assisted Psychotherapy (KAP). Journey Clinical provides therapists with the tools to deliver safe and effective KAP, reporting improvements in depression and anxiety clinical scores for 87% of patients after two medical visits. The company collaborates with a world-class medical team for comprehensive care that includes KAP screening, prescriptions, outcome monitoring, and psychiatric medication management. Journey Clinical focuses on holistic mental health treatments in partnership with trusted therapists to address the root causes of mental health issues.
Psychedelic therapy • Psychedelic medicine • Healthcare • Psychedelic science • Start-up
📋 Description
• Manage day-to-day therapist questions and requests • Provide support to therapists along their treatment journey • Bring feedback and insights to the team • Assist with coordination of therapist appointments • Oversee therapist credentials • Monitor therapist journey for issues and improvements
🎯 Requirements
• 3+ years of related work experience in client service and support • 2+ years of experience in the medical industry • Knowledge of CRM systems, particularly Zendesk and Gmail • Comfortable working remotely in a telehealth fast-paced startup environment • Interest in psychedelic-assisted psychotherapy
🏖️ Benefits
• Competitive hourly salary • Flexible working hours • Growth opportunities and a high level of freedom • Aim to set team members up for success • Work with industry leading experts • Opportunity to change mental health approach
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