Jumio Corporation
Jumio Corporation is a global leader in AI-driven identity verification solutions that help businesses onboard new customers quickly while keeping fraudsters out. With a platform trusted by leading brands worldwide, Jumio processes over 1 billion transactions and supports more than 5,000 ID types across 200 countries and territories. It uses advanced AI and machine learning models to provide predictive fraud insights, ensuring compliance with AML requirements and enabling seamless user experiences. Jumio offers solutions in various industries like financial services, healthcare, gaming, and more, allowing businesses to prevent fraud and protect their reputation.
online ID verification • card scanning • mobile payments • computer vision • credentials management
Product Support Engineer - II
August 9, 2024
Jumio Corporation
Jumio Corporation is a global leader in AI-driven identity verification solutions that help businesses onboard new customers quickly while keeping fraudsters out. With a platform trusted by leading brands worldwide, Jumio processes over 1 billion transactions and supports more than 5,000 ID types across 200 countries and territories. It uses advanced AI and machine learning models to provide predictive fraud insights, ensuring compliance with AML requirements and enabling seamless user experiences. Jumio offers solutions in various industries like financial services, healthcare, gaming, and more, allowing businesses to prevent fraud and protect their reputation.
online ID verification • card scanning • mobile payments • computer vision • credentials management
📋 Description
• Take ownership of common customer issues reported and see problems through to resolution. • Research, diagnose, troubleshoot and identify solutions to resolve customer issues. • Provides prompt and accurate feedback to customers. • Oversee and manage open support tickets to ensure ongoing customer communication. • Follows standardized procedures for proper escalation of unresolved issues to the Second Level Support team. • Help in resolving escalated customer complaints. • Develop customer relationships through professional interactions. • Actively contribute to both Jumio’s internal and external (customer) knowledge base.
🎯 Requirements
• Minimum 2-4 years experience in a technical support role preferred. • Ability to troubleshoot more complex issues. • Excellent written and verbal communication and interpersonal skills. • Fluent in English & Mandarin • Good troubleshooting and problem-solving skills with a strong analytical/QA mindset. • Knowledge of Web technologies (e.g. REST, JSON, JavaScript, HTML, CSS, Java, jQuery, Angular JS, HTTPS) is a plus. • Ability to multi-task and work in a fast-paced environment. • Excellent analytical, quality and conceptual skills. • Enjoy working in a multicultural and geographically diverse organization. • Available for standby hours when required.
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