Implementation Engineering Consultant

May 30

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JumpCloud

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An open directory platform for secure, frictionless access from any device to any resource, anywhere

Device Management • Extend AD/LDAP to the cloud • Software as a service (SAAS) • Cloud Identity Management • Single Sign-On

201 - 500

💰 $66M Series F on 2021-10

Description

• Guide direct customers and partnered organizations through scalable implementation and onboarding project plans • Build custom onboarding plans based on customer needs • Resolve onboarding and implementation issues via email or remote web session • Collaborate with peers to provide effective solutions for partners and customers • Ensure the success of customers transitioning to the product • Constantly learn through researching and evaluating technologies • Help facilitate knowledge transfer of new team members

Requirements

• 3 or more years experience in a prior client-facing SaaS onboarding role • Excellent project and account management skills • Excellent interpersonal communication and customer service skills • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment • Strong oral and written communication skills • Possesses a logical approach to problem solving • Moderate infrastructure, architecture, integration, and environment knowledge

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service