Customer Support Specialist - Ecommerce
November 1
Description
• Jumpseller is an e-commerce platform for fast-growing businesses. • We focus on making online commerce easier so that companies can concentrate on what they do best: selling their products. • Our team is made up of a very diverse group of people from different countries and backgrounds, making us a multicultural company. • We're looking for someone to join our Customer Support Team who loves to help others.
Requirements
• Help clients setting up their e-commerce solution from different subjects • Help them solving their e-commerce doubts and problems • Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp) • Identify, document and prioritize customer reported issues to the development team • Document & automatize replies for frequently asked questions • Gauge the usability of new and existing features and making constructive suggestions for change • Take responsibility & ownership of your work
Benefits
• Remote Work • Competitive pay • Performance based bonus every month • Be in an informal environment, working for a global market • Work on a MacBook + external 27" monitor
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