Cybersecurity Analyst
November 10
Description
• Serve as the primary point of contact for the entire Jumpstart Security customer base for assistance with scheduling, security assessments, and outreach. • Handle customer cases via email, phone, and live chat in compliance with SLA’s without sacrificing customer satisfaction. • Effectively answer questions and requests ranging from jobs and applications to billing and general inquiries. • Proactive outreach to Jumpstart Security professionals to complete onboarding and establish a rapport. • Research and complete cybersecurity assessment reports for Jumpstart Security customers. • Address queries and troubleshoot customer challenges on the platform. • Bridge communication between internal departments and the Jumpstart Security customer base. • Provide internal feedback and suggestions for process and product improvements.
Requirements
• Minimum 1 year experience in a customer support role or in a call centre environment. • Must hold a bachelor's degree. • Ability to effectively communicate both written and verbally. • Ability to manage multiple projects simultaneously while maintaining strict attention to detail. • Expertise in problem-solving. • Able to handle stressful situations. • Proven ability to drive results under pressure and in the face of ambiguity. • Meet deadlines. • Professional friendliness and a positive attitude is a must. • Must have worked in a Mac environment with proficiency in web based products and ability to learn new applications easily (will be using various computer applications/software).
Benefits
• Get one-on-time coaching and mentorship from seasoned cybersecurity executives who have years of cybersecurity experience. • Competitive compensation: Based on experience and performance. • Join a growing mission-oriented startup that is modernising the cybersecurity for micro, small and medium businesses everywhere. • Drive meaningful business impact on a team that you’ll help build and define. • We believe that work/life balance is important so we offer work in a digital environment with all the tools to achieve your work as though you were in the office.
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