Technical Account Manager
October 31
Description
• The Technical Account Manager (TAM) at JupiterOne plays a crucial role in helping our largest and most complex customers succeed on the JupiterOne platform. • As a TAM, you will act as both a technical expert and trusted advisor, guiding customers to full platform adoption while addressing their unique business needs. • You will help customers grow in their security maturity by managing custom solutions, coordinating with professional services, and, when necessary, directly executing on these projects with other members of the J1 team. • This is a highly collaborative role where you’ll engage frequently with customers, platform users, and engineering teams. • Your ability to communicate complex technical concepts and align them with customer objectives will be key to success. • You'll work closely with sales and engineering to ensure that JupiterOne delivers consistent value while meeting and exceeding customer expectations. • Participate in the development and execution of security strategies, leveraging your expertise in architecture and compliance.
Requirements
• 8+ years of technical experience, with a focus on implementation and consulting • Proven success in technical account management, solutions architecture, or cybersecurity consulting • Strong familiarity with enterprise security challenges, and a drive to create tailored solutions • Scripting experience in either Typescript (preferred) or Python • Hands-on experience securing cloud environments (AWS, Azure, GCP) • Industry certifications such as CISSP and AWS Solutions Architect (preferred) • Knowledge of security compliance frameworks like PCI DSS, SOC II, FedRAMP, and HIPAA • Ability to communicate effectively with both customer-facing and technical teams, driving initiatives to completion • Practical experience with GraphQL APIs and open source projects • Strong problem-solving mindset, with a passion for process improvement and automation • Thrives in dynamic environments, with a track record of delivering exceptional customer experiences • Agile team experience, particularly in small, high-growth companies managing multiple responsibilities • Multilingual a plus
Benefits
• Supplemental Medical Insurance • Flexible PTO • Maternity & Paternity Paid Leave • Reimbursement for Gym Memberships and/or Fitness Equipment • Wellness Program Offerings • 401(k), Life Insurance, Short and Long Term Disability • Paid Holidays, including JupiterOne Day on July 21st. • Generous Employee Referral Program • & SO much more!
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