Collections Agent - Bilingual in Spanish and English

6 days ago

Apply Now

Receive Emails with Similar Jobs

Kafene

WebsiteLinkedInAll Job Openings

Kafene is a company specializing in flexible lease-to-own (LTO) programs that help merchants and consumers from all credit profiles. They offer personalized pricing by tailoring leases to each customer's risk profile and provide innovative application processes that approve customers regardless of their credit history. Kafene integrates with point-of-sale systems to facilitate seamless transactions and offers diverse payment plans to accommodate different customer budgets. Their focus on transparency, consumer education, and reporting payment history to credit bureaus aims to help consumers build better credit futures. Kafene's services lead to higher conversion rates and average order values for merchants.

fintech

51 - 200 employees

💸 Finance

💳 Fintech

💰 $18M Series B on 2022-09

📋 Description

• Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. • By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. • Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. • With over $300 million in sales since inception, we are rapidly growing and looking to expand our team. • We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. • Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. • Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers. • We are seeking a Collections Agent to join our growing Collections team. • Our outstanding Collections team helps our customers meet their payment schedules and resolve past-due amounts while maintaining Kafene’s high standards for customer service and satisfaction. • In this role, you will join our talented team members with strong Collections expertise, and play an important role in building Kafene’s growth. • You should have experience with debt collection and knowledge of the Fair Debt Collection Practices Act (FDCPA). • The right candidate for this role will be able to balance our focus on helping our customers, as well as achieving broader business results.

🎯 Requirements

• High School diploma/GED required. • Must be willing to work in an environment that requires 100% phone-based customer interaction. • Minimum of one year of collection or customer service experience required, either by phone or in-person. • Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, strongly preferred. • Internet access from home is required.

🏖️ Benefits

• Healthcare: We prioritize your well-being by covering 80% of medical, dental, and vision insurance costs. • Retirement Benefits: Begin planning for your future from day one with our 401k plan. • Paid Time Off: We understand the importance of work-life balance. That's why we offer flexible paid time off days starting from day one of your employment.