Director of Launch Operations

August 2

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Kasa

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Kasa is home when you are away from yours. It's also a great place to work! Visit kasa.com/careers to apply!

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Description

• Kasa is seeking a seasoned, hands-on leader to join us as the Director of our Launch Operations team. This dynamic team manages the full scope of Kasa's new property openings and transitions, including visioning, design, planning, installation, and launch phases across the company's rapidly growing portfolio of tech-enabled boutique hotels, short term rental apartments, and vacation rentals. • The role is a key contributor to Kasa's company-level operational strategy and sits within both the operations leadership and company-level leadership teams. • The Director of Launch Operations will work very cross-functionally across the organization, including consistent interaction with our Real Estate, Portfolio Operations, Guest Experience, Hospitality Programs, Marketing + Distribution, Regulatory, Finance, Brand and Design teams, ensuring that our launch efforts are coordinated with Kasa's broader growth and revenue performance objectives.

Requirements

• Many years of hands-on management experience in operations roles and experience leading multi-layered, multi-functional teams, ideally in hospitality, real estate, or entrepreneurial businesses • Hotel pre-opening and/or task force experience, with a proven track record of multiple successful hotel openings • Several years in a role overseeing the launch of physical properties or facilities, preferably at a company with a rapid growth history • Hotel project management, construction management, or procurement experience • You are a goal-driven strategy setter, learning about all aspects of a problem statement and then proposing a clear and achievable path forward • You know the importance of getting on-site in order to understand how strategy collides with reality, and because it helps you to connect more deeply with your team • You enjoy environments where the only constant is constant change - you are dynamic, optimistic, and adept at leading teams through rapidly evolving business environments • Whether or not you have worked in a startup before, you have an entrepreneurial orientation and a track record of putting aside long-held norms and standards to try innovative new approaches • You are analytically adept and inclined to measure what matters, seeking out clear and quantitative leading indicators you can use to assess a team’s performance against their goals • You are comfortable interpreting nuanced financial data and can hold your own in managerial accounting conversations or projects to find cost efficiency • You have an aversion to workplace politics and always put your cards on the table and collaborate to find the best solution, even with teams who might naturally have a different priority • You are a perceptive and empathetic developer of people - you help people understand their key strengths and weaknesses, and can create energy and cohesion in a highly diverse team. You are able to bring out the best in both "left brain" and "right brain" focused individuals • You are obsessive about providing exceptional guest experiences and being a Hall of Fame Host • You are willing to travel 3+ weeks a month

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere! • Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. • The Pay: The pay range is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits. • Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the growth in value that our collective hard work creates. • Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work. • Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday. • 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 1% of your deferred salary. • Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage. • Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!