Kata.ai
Chatbot • Artificial Intelligence • Conversational Commerce • Natural Language Processing • Automation
51 - 200
💰 Non Equity Assistance on 2018-02
Technical Support - Part-Time
November 10
Kata.ai
Chatbot • Artificial Intelligence • Conversational Commerce • Natural Language Processing • Automation
51 - 200
💰 Non Equity Assistance on 2018-02
Description
• Provide technical support for platform-related issues. • Monitor performance and availability of platforms. • Communicate with clients until technical issues are resolved. • Escalate unresolved issues to internal teams. • Refer to internal database or external resources for accurate solutions. • Prioritize and manage several open issues.
Requirements
• Fresh graduates are welcome. • Basic understanding of computer systems, networks, and databases. • Strong problem-solving and communication skills. • Capable of providing step-by-step technical assistance, both written and verbal. • Familiarity with API testing tools (e.g., Postman), Monitoring tools (e.g., Grafana), Remote Desktop Applications and Helpdesk Platform (e.g., Freshdesk). • Basic understanding of SQL queries and JavaScript programming.
Benefits
• Flexible working hours • Learning experience in Conversational AI Industry
Apply Now