Technical Support - Part-Time

November 10

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Kata.ai

WebsiteLinkedInAll Job Openings

Chatbot • Artificial Intelligence • Conversational Commerce • Natural Language Processing • Automation

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 Non Equity Assistance on 2018-02

Description

• Provide technical support for platform-related issues. • Monitor performance and availability of platforms. • Communicate with clients until technical issues are resolved. • Escalate unresolved issues to internal teams. • Refer to internal database or external resources for accurate solutions. • Prioritize and manage several open issues.

Requirements

• Fresh graduates are welcome. • Basic understanding of computer systems, networks, and databases. • Strong problem-solving and communication skills. • Capable of providing step-by-step technical assistance, both written and verbal. • Familiarity with API testing tools (e.g., Postman), Monitoring tools (e.g., Grafana), Remote Desktop Applications and Helpdesk Platform (e.g., Freshdesk). • Basic understanding of SQL queries and JavaScript programming.

Benefits

• Flexible working hours • Learning experience in Conversational AI Industry