CS QA Agent
October 31
Description
• The QA Agent will ensure delivery of exceptional customer service by conducting quality assessments. • Conduct process reviews/QA audits for CS agents' solved tickets to ensure quality. • Provide feedback to agents based on monitoring findings through one-on-one coaching. • Conduct root cause analysis (RCAs) to reduce errors and improve SLA. • Prepare weekly and monthly reports to communicate outcomes of quality activities. • Participate in calibration activities and focused group discussions for process improvements.
Requirements
• iGaming/gambling experience is a must. • Proven experience in a customer support or quality assurance role. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Detail-oriented with a commitment to accuracy. • Familiarity with customer support software and tools. • Ability to adapt to a fast-paced and dynamic work environment.
Benefits
• Competitive salary • Flexibility and Remote Work • Training and Development • International Collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career
Apply Now