Customer Support Agent

October 31

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Kawaii Partners

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Description

• Serves customers by providing product and service information and resolving product and service problems • Maintains customer records by updating account information • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem • Recommends potential products or services to management by collecting customer information and analyzing customer needs • Contributes to team effort by accomplishing related results as needed • Meet personal/customer service team targets • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts and file documents • Follow communication procedures, guidelines and policies • Take the extra mile to engage customers

Requirements

• Minimum of 2+ years experience in a Customer Service role • Bachelor's degree in any course or at least 2 years in college • Previous experience working in the online Gambling/Gaming industry • Strong contact handling skills and active listening • Familiarity with Zendesk and highly IT literate • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills, excellent written and spoken English is a must • Ability to multi-task, prioritize, and manage time effectively without micro-management • Willingness to work outside on a shifting schedule/weekend/holidays • You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements: • PC – Intel i5 4th Gen (or higher) – self provided • Minimum OS Version: Windows 10 or higher • Internet browser (preferably Chrome – but can use Edge, Firefox, etc.) • Minimum RAM: 8 GB • Minimum HDD Space: 1 GB • Headset: USB Headset (noise-canceling) • Web Camera (for team meetings) • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required. • Backup Internet provider

Benefits

• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career