Kawaii Partners
Kawaii Partners is a company that focuses on affiliate marketing in the online casino industry. They are known for promoting Hugo Casino, a platform that combines charming, innovative gaming experiences with advanced technology. Kawaii Partners offers affiliate opportunities with competitive commission structures, including CPA, REVSHARE, and hybrid models upon request. They emphasize a true partnership with their affiliates, providing personal management support and player retention strategies. Their commitment to innovation and collaboration is highlighted by partnerships with digital marketing agencies and participation in major iGaming events like SiGMA Europe and the SBC Summit. Kawaii Partners is recognized for their trustworthy and insightful reviews on online casinos, aiming to enhance the gaming experience for players worldwide.
Customer Support Engagement Lead
March 27
Kawaii Partners
Kawaii Partners is a company that focuses on affiliate marketing in the online casino industry. They are known for promoting Hugo Casino, a platform that combines charming, innovative gaming experiences with advanced technology. Kawaii Partners offers affiliate opportunities with competitive commission structures, including CPA, REVSHARE, and hybrid models upon request. They emphasize a true partnership with their affiliates, providing personal management support and player retention strategies. Their commitment to innovation and collaboration is highlighted by partnerships with digital marketing agencies and participation in major iGaming events like SiGMA Europe and the SBC Summit. Kawaii Partners is recognized for their trustworthy and insightful reviews on online casinos, aiming to enhance the gaming experience for players worldwide.
📋 Description
• Lead and inspire a team of proactive customer service professionals. • Drive customer acquisition, satisfaction, and retention. • Conduct regular performance reviews to foster a culture of collaboration. • Develop and implement outbound strategies to engage customers. • Actively participate in outreach efforts to convert potential customers. • Monitor and evaluate team workflows for efficiency and improvement. • Track key performance metrics and provide actionable insights.
🎯 Requirements
• Bachelor’s degree required. • Minimum of 2 years in an outbound sales or customer service role, with at least 6 months of leadership experience. • Prior experience in the iGaming industry is essential. • Excellent verbal and written communication skills, with a knack for fostering positive customer interactions. • Proficiency in managing US-based accounts via phone, email, and chat. • Adept at multitasking, problem-solving, and maintaining composure in high-pressure situations. • Strong IT literacy and familiarity with customer-facing software. • Experience with CRM platforms is a plus. • Genuine care for customers and a passion for delivering top-tier customer service. • Proactive, goal-oriented, and committed to team success. • A flexible and adaptive mindset, with a willingness to work shifts, weekends, and holidays as needed.
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