Senior Customer Support Agent

March 20

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Kawaii Partners

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Kawaii Partners is a company that focuses on affiliate marketing in the online casino industry. They are known for promoting Hugo Casino, a platform that combines charming, innovative gaming experiences with advanced technology. Kawaii Partners offers affiliate opportunities with competitive commission structures, including CPA, REVSHARE, and hybrid models upon request. They emphasize a true partnership with their affiliates, providing personal management support and player retention strategies. Their commitment to innovation and collaboration is highlighted by partnerships with digital marketing agencies and participation in major iGaming events like SiGMA Europe and the SBC Summit. Kawaii Partners is recognized for their trustworthy and insightful reviews on online casinos, aiming to enhance the gaming experience for players worldwide.

11 - 50 employees

🎮 Gaming

🎲 Gambling

🤝 B2B

📋 Description

• Serve customers by providing product and service information and resolving issues effectively. • Maintain customer records by updating account information accurately. • Resolve product or service problems by clarifying customer complaints, determining root causes, and offering appropriate solutions. • Recommend potential products or services based on customer interactions and needs analysis. • Contribute to team success by mentoring junior agents and sharing best practices. • Meet personal and team-based customer service targets. • Handle escalated customer complaints, ensuring timely and effective resolution. • Maintain detailed records of customer interactions, process accounts, and manage relevant documentation. • Follow established communication procedures, guidelines, and policies. • Proactively engage with customers to enhance their overall experience.

🎯 Requirements

• Minimum of 2+ years of experience in a customer service role within the online gambling or social casino industry. • Strong contact handling skills, active listening, and a problem-solving mindset. • Familiarity with Zendesk and high IT literacy. • Customer-oriented approach with the ability to adapt/respond to different personality types. • Excellent communication and presentation skills, with fluency in written and spoken English. • Proven ability to multi-task, prioritize workload, and manage time effectively in a remote work environment. • Experience handling escalations and providing guidance to junior support agents is a plus.

🏖️ Benefits

• Competitive salary • Flexible and remote work setup • Training and career development opportunities • International collaboration with teams worldwide • Opportunity to grow within a fast-paced and rapidly expanding business