Kawaii Partners
Kawaii Partners is a company that focuses on affiliate marketing in the online casino industry. They are known for promoting Hugo Casino, a platform that combines charming, innovative gaming experiences with advanced technology. Kawaii Partners offers affiliate opportunities with competitive commission structures, including CPA, REVSHARE, and hybrid models upon request. They emphasize a true partnership with their affiliates, providing personal management support and player retention strategies. Their commitment to innovation and collaboration is highlighted by partnerships with digital marketing agencies and participation in major iGaming events like SiGMA Europe and the SBC Summit. Kawaii Partners is recognized for their trustworthy and insightful reviews on online casinos, aiming to enhance the gaming experience for players worldwide.
Workforce Manager
March 19
Kawaii Partners
Kawaii Partners is a company that focuses on affiliate marketing in the online casino industry. They are known for promoting Hugo Casino, a platform that combines charming, innovative gaming experiences with advanced technology. Kawaii Partners offers affiliate opportunities with competitive commission structures, including CPA, REVSHARE, and hybrid models upon request. They emphasize a true partnership with their affiliates, providing personal management support and player retention strategies. Their commitment to innovation and collaboration is highlighted by partnerships with digital marketing agencies and participation in major iGaming events like SiGMA Europe and the SBC Summit. Kawaii Partners is recognized for their trustworthy and insightful reviews on online casinos, aiming to enhance the gaming experience for players worldwide.
📋 Description
• The Workforce Manager at B2Spin optimizes the efficiency of customer support teams • Oversee the staffing, performance, and processes to ensure customer service excellence • Create and optimize procedures for monitoring employee performance and trends • Own and manage shift schedules for customer service agents to ensure optimal coverage • Monitor and analyze performance metrics to guide employee performance and queries • Actively manage OKR and AOR processes to achieve defined responsibilities • Monitor KPIs for efficient resource allocation and SLA fulfillment • Forecast staffing needs and headcount for teams • Update management on QA outcomes and shift management efficiency • Identify opportunities for automation and improvement in performance management procedures
🎯 Requirements
• Minimum of 2+ years of relevant experience in a similar role • Previous experience in the iGaming/gambling industry is a must • Experience in designing, implementing, and improving workforce management processes • Excellent communication skills, with the ability to multi-task, work collaboratively, and influence across departments • A proactive and solution-driven individual with a positive mindset • Strong attention to detail and a high level of adaptability in a fast-paced, performance-driven environment
🏖️ Benefits
• Competitive salary • Flexibility and remote work • Training and development • International collaboration with our teams based around the world • Fast growing business where the sky's the limit for your career
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