Customer Success Manager- Agencies (m/f/d)

June 3

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Kayzen

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Kayzen powers the world's​ best mobile marketing teams to take programmatic in-house.

51 - 200

💰 $4M Seed Round on 2020-01

Description

• We are seeking a highly proactive Customer Success Manager who will take full ownership of customer relationships. The ideal candidate will have a solutions-oriented mindset and provide clients with proactive consultations and data-driven campaign optimization recommendations on a daily basis. 1. Customer Success Management: • Form a deep understanding of the client’s business & goals • Provide DSP advisory and strategic consultation from the onboarding phase • Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies • Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap 2. Account Strategy and Campaign Management: • Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies. • Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc) • Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead. • Owning end-to-end client success and results through proactive optimizations, troubleshooting and coordination 3. Feedback Loop and Product Development: • Proactively identify and address emerging client needs • Work closely with the product team on enhancements based on client feedback. • Efficiently troubleshoot issues and communicate them to the product and technical teams • Provide regular feedback to management about client needs, market & competitor intelligence

Requirements

• 3+ years in a similar role in ad tech, with proven strengths in structured thinking, planning, and coordination, as well as proven portfolio growth • Understanding of the mobile programmatic ecosystem, including formats, targeting, attribution, and key metrics • Strong interest in online and performance marketing • Capable of working independently and collaboratively • Analytical and data-driven mindset • Innovative and problem-solving approach • Attention to detail

Benefits

• Exceptional career growth and learning opportunity • A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market • Direct, day-to-day work experience with the management • A fun, driven, and multinational team located across Germany, India, Argentina, Ukraine, Turkey, the UK and soon more countries • A flexible work-from-home arrangement • A 500-dollar home-office setup budget • A 1000-dollar annual learning and development budget