E-commerce Chargeback Specialist

January 16

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KDCI Outsourcing

KDCI Outsourcing is a company that provides offshore staffing solutions, specializing in building teams with highly-skilled employees from the Philippines. Established in 2011, they offer a wide range of services including accounting and finance, customer service, IT and software development, graphic design, and marketing among others. KDCI caters to a diverse array of industries with tailored solutions designed to meet the unique needs of their clients. Their mission is to streamline time-consuming processes, allowing businesses to focus on achieving their goals while benefiting from cost-effective and flexible engagement models. They emphasize the importance of culture and innovation, striving to empower brands worldwide by enhancing their teams' capabilities.

Back Office Services • Accounting Services • Data Entry Services • E-commerce Product Data Entry Services • Contact Center Services

Description

• KDCI Outsourcing is seeking an experienced and detail-oriented E-commerce Chargeback Specialist to join our team. • This role is critical in managing and resolving chargeback disputes, processing claims, and ensuring a seamless experience for our e-commerce clients. • The ideal candidate will have a strong background in wholesale and retail account services, particularly in order processing and claims management. • Handle chargeback disputes for e-commerce transactions with precision and accuracy. • Manage the order processing and claims management for wholesale and retail accounts. • Use Amazon Seller Central and other e-commerce retailer portals to handle disputes and transactions. • Create and maintain detailed records of chargeback cases, claims, and resolutions. • Collaborate with internal and external stakeholders to ensure timely resolution of disputes. • Monitor, track, and report on the status of multiple projects simultaneously to meet deadlines.

Requirements

• Proficiency in MS Office Suite, especially Excel and Word, with strong data entry skills (10-key by touch). • Exceptional written and verbal communication skills. • Strong attention to detail with a keen ability to identify and solve problems. • Ability to manage multiple projects simultaneously while maintaining high levels of accuracy. • Excellent organizational and documentation skills, with the capacity to maintain comprehensive records. • Proven experience with e-commerce chargeback disputes and claims management. • Demonstrated expertise in handling order processing for wholesale and retail accounts. • Hands-on experience with Amazon Seller Central (mandatory). • Familiarity with various e-commerce retailer portals.

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