Head of Client Operations

April 30

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Description

• At the highest level, the Head of Delivery and Client Operations is responsible for the timely and accurate estimation and costing of the effort, technology and materials involved in meeting client requirements and then overseeing the delivery of that work according to the contractual timelines, budgets and quality specifications for all Oliver projects globally. This requires both a focus on diligent day-to-day delivery management as well as a focus on longer-term strategic operational efficiency of our accounts. As such, the Head of Delivery and Client Operations will be measured on the broad set of key KPIs listed below. • To achieve this, the Head of Delivery and Client Operations will be expected to build, maintain and evolve a world-class Delivery Discipline for Oliver across the region. • Specific Accountabilities and Goals include: Introduce leading-edge methods, structures, and best practices such as use of Traceability Matrices to formally track contractual obligations, client acceptance, variations, etc., client briefing improvements and PMs aware of and managing margin hiring experienced PMs with digital agency experience.

Requirements

• A minimum of 15 years in a delivery capacity • 10+ years in marketing services • 10+ years interfacing directly with clients • 10+ years working in a regional capacity across markets, cultures and time-zones • 5+ years managing through structural and/or significant process changes • A demonstrated history of being both process driven and result focused • Excellent stakeholder engagement skills with the ability to proactively organise and influence stakeholders and build strong and effective working relationships • Highly proficient in client commercial management • Curious and interested in technology and thinks first about how technology can be at the heart of client solutions • Business development experience a plus

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service