Keen
At Keen, we understand the frustration many face when working with agencies, consultants, or freelancers: the lack of passion and commitment to your brand compared to your dedicated in-house team. On top of that, rigid scopes and fragmented time allocation stifle flexibility, creativity, and depth in truly understanding and supporting your brand.We see ourselves as your dedicated partner, offering highly skilled, full-time extensions of your team. Our candidates bring extensive experience, often surpassing onshore talent ability, at a fraction of the cost. With dedicated full-time team members, you gain agility, cost savings, and the capacity for increased workload. Additionally, we have an unwavering commitment to robust internal management, quality assurance, and ongoing skills development—areas that other vendors often overlook or undervalue.Our Founding team brings decades of collective experience in outsourcing, digital marketing, operations, and creative leadership. This rich background is yours to leverage from day one. With a proven track record, our founders have hired, managed, and scaled over 5,000 front-line team members in rigorous environments, ensuring unparalleled expertise and success in every project.
Hiring • CX • Creative • Trust & Safety • Digital Marketing
11 - 50 employees
Customer Success Manager
February 25
Keen
At Keen, we understand the frustration many face when working with agencies, consultants, or freelancers: the lack of passion and commitment to your brand compared to your dedicated in-house team. On top of that, rigid scopes and fragmented time allocation stifle flexibility, creativity, and depth in truly understanding and supporting your brand.We see ourselves as your dedicated partner, offering highly skilled, full-time extensions of your team. Our candidates bring extensive experience, often surpassing onshore talent ability, at a fraction of the cost. With dedicated full-time team members, you gain agility, cost savings, and the capacity for increased workload. Additionally, we have an unwavering commitment to robust internal management, quality assurance, and ongoing skills development—areas that other vendors often overlook or undervalue.Our Founding team brings decades of collective experience in outsourcing, digital marketing, operations, and creative leadership. This rich background is yours to leverage from day one. With a proven track record, our founders have hired, managed, and scaled over 5,000 front-line team members in rigorous environments, ensuring unparalleled expertise and success in every project.
Hiring • CX • Creative • Trust & Safety • Digital Marketing
11 - 50 employees
📋 Description
• Welcome to Keen, where art meets science. • We’re more than just another service provider or outsourcing company—we act as an integral extension of our clients’ teams and business goals. • Our team of tastemakers specializes in digital marketing, creative, and customer experience, driving growth for global brands. • Our vision is ambitious: to build best-in-class leaders and foster a culture of delivering excellence worldwide. • If you're eager to advance your career, embrace challenges, and redefine what’s possible in the digital realm, you might be the perfect fit for our dynamic team. • Join us, and let’s unlock the full potential of our clients' brands together. • We are seeking a Customer Success Manager (Amazon PPC) to manage and optimize client relationships, ensuring brands thrive on Amazon. • This role requires a data-driven approach, strong communication skills, and the ability to collaborate with internal teams to deliver exceptional results. • You will act as the main liaison between clients and our internal PPC teams, helping brands scale through strategic Amazon advertising.
🎯 Requirements
• Experience with Amazon PPC – worked as an Amazon PPC Manager, Brand Manager, or at an Amazon advertising agency • Strong analytical abilities and ability to interpret Amazon data • Excellent communication skills with the ability to manage client relationships effectively • Proficiency in Google Spreadsheets, Google Data Studio, and Amazon Advertising tools • Experience with Amazon seller tools such as Helium10, DataDive, and Brand Analytics • Business-savvy with a customer-focused mindset • Ability to manage multiple projects, meet deadlines, and adapt to evolving priorities • Experience leading marketing efforts and optimizing brand positioning strategies is a plus • Strong problem-solving skills and a proactive approach in a fast-paced environment
🏖️ Benefits
• Remote, flexible hours • Friendly work environment • Startup culture • Work closely with industry thought leaders
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