Implementation Specialist

May 8

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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• Conduct onboarding calls with new customers, train them to use the product and help them to realize value quickly • Proactively reach out to active users to ensure they're continuing to reach their goals, and respond to inbound support inquiries in a timely manner • Document best practices and map the customer journey, creating templates for customer engagement at key milestones for various user personas • Create and maintain customer education materials: record video feature overviews, ensure product documentation us up to date, and write user guides • Document and share customer feedback to the rest of the team to inform our product roadmap

Requirements

• 2-3 years of experience in a customer-facing role at an early stage SaaS startup • Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication • Knack and passion for process improvement, documentation and increasing operational efficiencies • Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce • Accounting / finance experience is preferred; interest in learning the space is required