May 8
🇺🇸 United States – Remote
đź’µ $70k - $90k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
🏆 Customer Success
• Conduct onboarding calls with new customers, train them to use the product and help them to realize value quickly • Proactively reach out to active users to ensure they're continuing to reach their goals, and respond to inbound support inquiries in a timely manner • Document best practices and map the customer journey, creating templates for customer engagement at key milestones for various user personas • Create and maintain customer education materials: record video feature overviews, ensure product documentation us up to date, and write user guides • Document and share customer feedback to the rest of the team to inform our product roadmap
• 2-3 years of experience in a customer-facing role at an early stage SaaS startup • Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication • Knack and passion for process improvement, documentation and increasing operational efficiencies • Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce • Accounting / finance experience is preferred; interest in learning the space is required
• Competitive pay and equity • Unlimited PTO • Health, dental, and vision insurance
Apply NowMay 2
11 - 50
Lead customer success initiatives for homebuilders using Higharc's customizable design solutions.
🇺🇸 United States – Remote
đź’° $21M Series A on 2021-04
⏰ Full Time
🟡 Mid-level
đźź Senior
🏆 Customer Success
May 1
11 - 50
🇺🇸 United States – Remote
đź’° $40M Series B on 2022-08
⏰ Full Time
🟡 Mid-level
đźź Senior
🏆 Customer Success
April 30
201 - 500
🇺🇸 United States – Remote
đź’µ $45.2k - $84.2k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
🏆 Customer Success