Customer Success Engineer - APAC
November 22
Description
• Kentik is the network observability company. • The Customer Success Engineering role is responsible for providing expert level technical advice and assistance to a dedicated set of existing Kentik customers. • Customer Success Engineers troubleshoot and resolve highly technical issues as well as work to identify platform bugs and handle new inbound customer feature requests. • This position will be supporting customers across APAC, candidates based in Singapore speaking English and Mandarin fluently will have the biggest advantage. • This is an exciting opportunity for a motivated individual looking to join a growing global team of talented engineers.
Requirements
• Located in APAC region (Singapore preferred) • A “customer obsessed” mindset • Strong written and verbal communication skills: must be able to articulate complex technical ideas concisely and effectively • Experience with popular network vendor CLIs: Cisco, Juniper • Strong experience with TCP/IP and Internet Routing Protocols (IPv4/v6, BGP, MPLS, OSPF, HTTP/3 QUIC, DNS, etc.) • Experience with CDN architectures (OTT, Anycast, GSLB) • Strong experience with network monitoring suites (Netflow, Jflow, Sflow, IPFIX, SNMP, INT) • Experience with synthetic/network performance testing • Experience creating and analyzing tcpdump packet captures using Wireshark, or similar • Strong experience in Network Security (DDoS mitigation/scrubbing, Firewalls, Security Groups, NACLs, microsegmentation, cloud native) • Experience programming in Python, scripting in Perl and Bash • Infrastructure-as-Code for orchestration/configuration management with Pulumi, Terraform, CloudFormation, Ansible, Puppet, Chef, Helm • Strong working knowledge of APIs, maintaining RESTful code • Hands-on experience with Linux networking • Experience querying relational databases (PostgreSQL, MySQL) • Contribute to shared knowledge base and best practices • Ability to travel up to 25% of the time
Benefits
• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents • Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family • Paid family & medical leave • Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays • 401(k) retirement account • Home office reimbursement • Stock options
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