Kentik
Kentik is a network observability company that provides a comprehensive platform for optimizing cloud costs, performance, and security. Their solutions enable users to visualize all cloud and network traffic, monitor network performance, troubleshoot issues quickly, and ensure secure cloud migrations. Kentik helps organizations reduce cloud spend and mitigate DDoS attacks, while offering tools for network AI and hybrid cloud observability. The platform seamlessly integrates with existing tools, making it an essential resource for any team managing large networks.
network analytics • NetFlow • AIOps • network automation • network visibility
Customer Success Manager
April 8
🇺🇸 United States – Remote
💵 $100k - $136k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Kentik
Kentik is a network observability company that provides a comprehensive platform for optimizing cloud costs, performance, and security. Their solutions enable users to visualize all cloud and network traffic, monitor network performance, troubleshoot issues quickly, and ensure secure cloud migrations. Kentik helps organizations reduce cloud spend and mitigate DDoS attacks, while offering tools for network AI and hybrid cloud observability. The platform seamlessly integrates with existing tools, making it an essential resource for any team managing large networks.
network analytics • NetFlow • AIOps • network automation • network visibility
📋 Description
• Kentik is the network intelligence platform for modern infrastructure teams. • Enable organizations to deliver applications and innovation at scale. • Manage and optimize their networks through proactive outreach and relationship building. • Identify expansion and upsell opportunities together with the sales team.
🎯 Requirements
• 5+ years of Customer Success Management / Account Management experience • Strong preference for candidates who are based in the SF Bay Area • High degree of proficiency in Salesforce CRM, Google Suite, Modern SaaS CS tools (Catalyst.io, Pendo, Looker, etc.) • Clear communication abilities, and choosing the right mode of communication naturally (email, phone, messaging, etc.) • Ability to speak with authority and lead customer meetings to favorable outcomes • Previous SaaS experience required • Revenue recognition experience in a SaaS framework is a strong plus • Emotional intelligence, ability to pick up interpersonal, unspoken communication and leverage these to drive better outcomes • A “get it done” mindset • Enjoy what you do and bring your unique experience to benefit both the team and our customers • Ability to travel up to 25% of the time • Willingness to work PST hours
🏖️ Benefits
• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents • Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family • Paid family & medical leave • Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays • 401(k) retirement account • Home office reimbursement • Stock options
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