KeyBank
KeyBank is a full-service bank offering a wide range of financial services for individuals, small businesses, and large institutions. Services include personal and business banking, wealth management, loans, credit lines, mortgages, credit cards, and investment services. KeyBank also provides online and mobile banking tools to help customers manage their finances efficiently. With a focus on financial wellness, KeyBank offers resources to help customers understand banking basics, manage debts, and achieve their financial goals.
Retail Banking • Commercial Banking • Equipment Leasing • Finance • Investments
Compliance Officer - Complaints Management
April 10
KeyBank
KeyBank is a full-service bank offering a wide range of financial services for individuals, small businesses, and large institutions. Services include personal and business banking, wealth management, loans, credit lines, mortgages, credit cards, and investment services. KeyBank also provides online and mobile banking tools to help customers manage their finances efficiently. With a focus on financial wellness, KeyBank offers resources to help customers understand banking basics, manage debts, and achieve their financial goals.
Retail Banking • Commercial Banking • Equipment Leasing • Finance • Investments
📋 Description
• Responsible for helping to execute a robust and effective compliance complaints program. • Collaborating across the three lines of defense to reinforce risk awareness and compliance culture. • Assist in execution of testing and continuous monitoring to evaluate the Complaints program. • Provide actionable insights to business partners and remain current on applicable laws and regulations. • Develop and maintain strong, collaborative relationships with all lines of business and management.
🎯 Requirements
• Bachelor’s degree, CRCM a plus • Minimum of 3 years of Compliance experience, complaints experience preferred with strong knowledge of applicable regulations • Knowledge of internal controls, compliance testing and monitoring processes including analytics • Demonstrated skill in effectively communicating results to a diverse audience • Strong written and oral communications and interpersonal skills.
🏖️ Benefits
• Eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. • Role-based Mobile by Design approach to employee workspaces allowing flexibility for mobile work environments.
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