Senior Section Manager - Fraud Investigations

3 days ago

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KeyBank

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Retail Banking • Commercial Banking • Equipment Leasing • Finance • Investments

10,000+

Description

• Maintain department results and standards using praise, coaching, counseling and disciplining employees • Conduct or participate in investigative services associated with highly sensitive allegations • Responsible for overseeing and managing assigned investigators • Ensure regulatory compliance and adherence to department guidelines and QA standards • Monitor department reports and case management system • Supervising and guiding staff towards maximum performance • Maintain approved department staffing levels by recruiting, selecting, orienting, and training employees • Share investigative findings with business and risk areas • Establish and maintain effective relationships with various business partners • Maintain detailed knowledge of company operations and federal/state regulations • Review Investigator work product and provide constructive feedback

Requirements

• Bachelor's Degree or equivalent experience • Five or more years of investigative, law enforcement or relevant banking experience • Proven informal/formal leadership, mentoring and training skills • Proven ability to manage multiple complex tasks simultaneously • Proven business-writing skills • Proven ability to participate in high-level conversations • Proven customer service/customer contact experience and ability to resolve complex issues/problems • Proven ability to accurately analyze and resolve challenges within the confines of department policies, procedures and authority • Proven ability to work effectively and independently • Professional certification such as CFE or CFSSP

Benefits

• Eligibility for short-term incentive compensation • Deferred incentive compensation subject to individual and company performance