Senior Client Servicing Specialist - Cross Sales

February 19

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

+2 more states

🐊 Florida – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote

💵 $55k - $60k / year

⏰ Full Time

🟠 Senior

🤑 Sales

🦅 H1B Visa Sponsor

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KeyBank

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KeyBank is a full-service bank offering a wide range of financial services for individuals, small businesses, and large institutions. Services include personal and business banking, wealth management, loans, credit lines, mortgages, credit cards, and investment services. KeyBank also provides online and mobile banking tools to help customers manage their finances efficiently. With a focus on financial wellness, KeyBank offers resources to help customers understand banking basics, manage debts, and achieve their financial goals.

Retail Banking • Commercial Banking • Equipment Leasing • Finance • Investments

10,000+ employees

Founded 1994

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Deliver consultative, cross-solutioning expertise to the bank's existing merchant client base. • Ownership of the end-to-end sales process and technical proficiency for all merchant product offerings. • Drive revenue growth while creating value for clients. • Assist with client conversions and implementations. • Handle escalated client requests and document details in the bank complaint tracking system. • Partner with internal teams to enhance processing relationship efficiencies. • Handle client service requests with efficiency and accuracy.

🎯 Requirements

• 3-5+ years in financial services; • 5+ years in Merchant Service required; • Direct sales and solutioning experience or equivalent; • Experience in client escalation management; • Strong analytical skills; • Excellent problem solving and quantitative skills; • Strong internal and external communication skills; • Organizational skills, including ability to prioritize work; • Must be able to handle fast paced, ever changing work environment; • Excellent time management skills; • Attention to detail; • A team player with proven ability to build strong collaborative relationships with internal partners; • Dedicated to exceeding the expectations of clients; • Ability to identify inefficient processes, recommend solutions; • Proficiency with PCs and standard Microsoft Office software.

🏖️ Benefits

• Compensation includes short-term incentive and deferred compensation based on performance. • Eligible for various KeyBank benefits.