Voice and Chat Automation Tech Lead

5 days ago

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $135k - $145k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

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KeyBank

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KeyBank is a full-service bank offering a wide range of financial services for individuals, small businesses, and large institutions. Services include personal and business banking, wealth management, loans, credit lines, mortgages, credit cards, and investment services. KeyBank also provides online and mobile banking tools to help customers manage their finances efficiently. With a focus on financial wellness, KeyBank offers resources to help customers understand banking basics, manage debts, and achieve their financial goals.

Retail Banking • Commercial Banking • Equipment Leasing • Finance • Investments

10,000+ employees

Founded 1994

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• Join the Voice & Chat Automation / Contact Center Delivery group as Technical Lead - full stack • Be part of a team modernizing with technologies like Google Cloud, Dialogflow, AI, UJET, and NICE • Responsible for leading building Intelligent Bots and associated components for the KeyBank Bot Squad • Responsible for overall development and implementation of Bot and Full stack Platform • Your responsibilities will extend from designing system architecture to high-level programming, performance testing, systems integration, and working with stakeholders

🎯 Requirements

• Bachelor’s Degree or equivalent work experience required • 10+ years of experience, proficient in full stack development and Chatbot development • Typescript / Nodejs web services (REST) • Experience with Google Cloud projects (GCP) and Kubernetes • Strong knowledge of DevOps practices, code management (Gitlab), CI/CD pipelines, containerization (Docker, Kubernetes) and Google Cloud infrastructure • Experience with Agile development process • Database experience (PostgreSQL, Big Query) • Knowledge of monitoring utilizing Elastic, Grafana, Kibana, and Prometheus • Chatbot development in Dialogflow CX • Experience with Voice bots • Experience in front end web and mobile development using JavaScript, CSS, HTML5 • Experience in Contact Center

🏖️ Benefits

• eligibility for short-term incentive compensation • deferred incentive compensation subject to individual and company performance • role-based Mobile by Design approach to workspaces • flexible options for roles less dependent on assigned workspaces