Keycafe
Guest Reception • Property Management • Key Exchange • Enterprise Key Management • Airbnb Key Exchange
Operations Specialist
November 19
Keycafe
Guest Reception • Property Management • Key Exchange • Enterprise Key Management • Airbnb Key Exchange
Description
Based in Vancouver, Canada, we're a global leader in B2B SaaS key management, serving 40+ industries, from auto dealerships like Ford to hotels like Hilton. Join Keycafe as an Operations Specialist as a remote full time contractor, and become a vital force behind the seamless execution of our daily operations. Your impact will extend across teams, customers, and partners as you ensure our services run like clockwork.
Requirements
Bachelor’s degree in Business Administration, Operations Management, or related field (or equivalent experience). 2+ years of experience in an operations, logistics, or project management role, preferably in the technology or service sector. Strong problem-solving skills with a proactive mindset and attention to detail. Excellent communication skills, both written and verbal, to interact effectively with team members, customers, and partners. Proficiency in using CRM systems, operational tools, and software such as Excel, Google Workspace, and project management platforms like Asana, Trello, or Monday.com. Ability to manage multiple tasks simultaneously in a fast-paced environment. Strong analytical skills, with experience in data analysis and reporting. Demonstrated ability to identify process gaps and implement improvements. Customer-centric approach, with a passion for delivering outstanding customer service. Experience in inventory management and logistics is a plus. Comfortable working independently and as part of a collaborative team. Knowledge of technical troubleshooting is an advantage. Role based in Peru or Jamaica
Benefits
Competitive Compensation: A monthly salary of $1150, reviewed each year Bonus : Annual bonus based on performance Work Equipment: We provide an Apple MacBook for work use, as well as a monitor, keyboard, and mouse Music Streaming: We cover your subscription to Spotify, Apple Music, or another major provider Cell Phone Plan: We cover typical single-person plans Wellness Budget: Enjoy an annual budget for physical or mental wellness expenses, such as a local sports league, gym membership, fitness classes, mental health apps, counseling, etc Career Development Budget: Enjoy an annual budget for career development courses, programs, or activities Paid Time Off: 18 days of PTO annually for holiday or sick days, in addition to all of your local statutory holidays Birthday Off: Celebrate your special day with an extra day off 2-Year Sabbatical: After 2 years at Keycafe, enjoy 2 extra weeks of PTO in your 3rd year 5-Year Sabbatical: After 5 years at Keycafe, enjoy 5 extra weeks of PTO in your 6th year. Recurs every 5 years Maternity / Paternity Leave: 4-week paid parental leave for both mothers and fathers, with flexible usage within the first year of the child's arrival.
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