NetSuite Managed Services Consultant

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Your source for Managed Services Success… Higher ARR, Higher Customer Retention, Higher Customer Satisfaction.

Managed Services • ARR Acquisition • Managed Application Consulting • Advanced Customer Support • Cloud Subscriptions

2 - 10

Description

• Manage multiple NetSuite support and software engagements with minimal guidance. • Build client relationships and develop business opportunities for the SquareWorks team. • Prepare for and run recurring and ad-hoc client meetings to ensure client satisfaction. • Manage and resolve a variety of daily NetSuite support requests and troubleshooting. • Execute implementation of XYZ’s various software bundles and provide ongoing software support.

Requirements

• Have impeccable written and oral communication skills. • Prioritize customer service and customer satisfaction. • Have at least moderate exposure to core NetSuite functionality. • Have at least two years of consulting or business analyst experience. • Have a keen desire to expand your understanding of NetSuite and of business systems in general. • Have sharp analytical skills and be able to solve complex problems with minimal assistance, even when the topics involved are unfamiliar. • Be able to handle competing priorities effectively and with limited guidance. • Must have a strong understanding of general business principals. • Minimum of 3 years of business experience required, preferably in software, biotech, or wholesale distribution. • Must be familiar with, and interested in, business systems. • Exposure to multiple business system platforms and associated integrations required. • Must be familiar with basic accounting principles and terminology. • Must be familiar with core NetSuite functionality. • Formal NetSuite system administration/consulting experience a plus. • Familiarity with compliance and audit-related topics a plus. • Previous experience deploying pre-packaged software solutions a plus.