NetSuite Managed Services Consultant

April 3

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Kimberlite Partners LLC

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Kimberlite Partners LLC is a company that specializes in transforming professional services for predictable growth and efficiency. They focus on helping Solution Providers and Software Publishers transition from project-based services to subscription-based professional engagements. By leveraging their expertise in Managed Application Consulting (MAC), they boost Annual Recurring Revenue (ARR), improve customer retention, and enhance overall satisfaction. Their comprehensive solutions help businesses increase revenue, retention, and satisfaction through a Consulting-as-a-Subscription model. Kimberlite Partners also brings industry expertise in pricing and packaging, making them leaders in the subscription economy. They provide end-to-end support, from setup to optimization, ensuring businesses exceed customer expectations and achieve sustainable growth.

Managed Services • ARR Acquisition • Managed Application Consulting • Advanced Customer Support • Cloud Subscriptions

2 - 10 employees

☁️ SaaS

🏢 Enterprise

📋 Description

• Manage, with minimal guidance, multiple NetSuite support and software engagements across a wide variety of verticals while simultaneously building client relationships and developing business opportunities for the SquareWorks professional services team. • Prepare for and run recurring and ad-hoc client meetings and maintain ongoing relationship building activities to ensure client satisfaction and loyalty. • Manage and resolve, via direct implementation of solutions, a wide variety of daily NetSuite support requests. • Types of requests handled will include, but will not be limited to: Troubleshooting of core NetSuite transactions/transactional flows (Order to Cash, Procure to Pay, etc.) • Troubleshooting of existing workflows. • Implementation of simple new functionality; scoping for deployment of more complex functionality. • Assistance with compliance and audit questions. • Creation of new reports and searches, including financial reports. • Modification of existing reports and searches, including financial reports. • Creation of new roles/modification of existing roles. • Execution of basic system administration tasks, such as creation of a new employee record or reset of a user’s password. • Document support tickets and related resolutions clearly, consistently, and with sufficient detail to meet compliance and controls requirements. • Assist clients in preparing for bi-annual NetSuite upgrades, including compilation of an associated impact assessment and regression testing scripts. • Provide basic training to clients as needed regarding standard NetSuite functionality. • Compile associated written materials (such as end-user guides) as necessary. • Independently execute implementation of XYZ’s various software bundles and provide ongoing software support. • Includes running related client-facing meetings, compiling associated client-facing documentation, and performing basic project management tasks.

🎯 Requirements

• Have impeccable written and oral communication skills. • Prioritize customer service and customer satisfaction. • Have at least moderate exposure to core NetSuite functionality. • Have at least two years of consulting or business analyst experience. • Have a keen desire to expand your understanding of NetSuite and of business systems in general. • Have sharp analytical skills and be able to solve complex problems with minimal assistance, even when the topics involved are unfamiliar. • Be able to handle competing priorities effectively and with limited guidance. • Must have a strong understanding of general business principals. • Minimum of 3 years of business experience required, preferably in software, biotech, or wholesale distribution. • Must be familiar with, and interested in, business systems. • Exposure to multiple business system platforms and associated integrations required. • Must be familiar with basic accounting principles and terminology. • Must be familiar with core NetSuite functionality. • Formal NetSuite system administration/consulting experience a plus. • Familiarity with compliance and audit-related topics a plus. • Previous experience deploying pre-packaged software solutions a plus.