Klarna
Klarna is a company that provides a seamless shopping experience with its innovative payment solutions, allowing consumers to purchase items now and pay later. The Klarna app offers full control over the shopping experience and provides various online deals and payment flexibility, such as the option to pay 30 days after purchase once the customer is satisfied with the order. It serves both shoppers and merchants by providing a platform to manage orders, billing reports, and customer service efficiently. Klarna is committed to enhancing the shopping experience while ensuring safety and ease for its users.
Online Payments • IT Development • Data Analysis • Expansion • E-commerce
Customer Trust and Experience Consultant
April 15
Klarna
Klarna is a company that provides a seamless shopping experience with its innovative payment solutions, allowing consumers to purchase items now and pay later. The Klarna app offers full control over the shopping experience and provides various online deals and payment flexibility, such as the option to pay 30 days after purchase once the customer is satisfied with the order. It serves both shoppers and merchants by providing a platform to manage orders, billing reports, and customer service efficiently. Klarna is committed to enhancing the shopping experience while ensuring safety and ease for its users.
Online Payments • IT Development • Data Analysis • Expansion • E-commerce
📋 Description
• Be the voice of Klarna, handling technical and financial queries with precision. • Deliver exceptional customer experiences across phone, chat, and email. • Identify trends and proactively feedback insights to improve our products. • Work cross-functionally with Klarna’s success teams to enhance customer experience. • Influence how we build trust and continuously elevate Klarna’s service. • Work with Klarna’s leading AI tools and help refine them for an outstanding customer experience.
🎯 Requirements
• A career professional with a background in operations, finance, business, etc. • Experienced customer service professional with a proven track record of excellence is a great plus. • Native Swedish speaker with business English proficiency. • Based in Sweden with the right to work in the European Union. • Must be registered for F-skatt or be willing to obtain it. • Natural communicator with the ability to make complex ideas accessible. • Problem solver, ready to confidently challenge the status quo. • Customer obsessed advocate who will go the extra mile for every single consumer. • Klarna user who is ready to help reshape the future of fintech. • A tech and AI curious individual.
🏖️ Benefits
• 100% Flexibility: Choose your working hours and location from anywhere in Sweden. • Competitive Compensation: Earn 400 SEK per hour with additional bonus incentives that may boost your overall pay up to 1000 SEK per hour. • Empowerment and Impact: Full autonomy to take ownership of your work and shape processes.
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