Developer Success Engineer

3 days ago

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Knock

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Description

• About Knock: Knock helps products communicate effectively through thoughtful notifications. • We're a remote-first, series A startup with a strong belief in great software. • We're looking for a Developer Success Engineer to help customers succeed with our platform. • Engage with customers from initial trials to implementation and expansion. • Become a technical expert and primary contact for customers. • Plan and execute customer implementations, addressing blockers in adoption. • Support sales by explaining technical possibilities with our product. • Create technical content and provide feedback for product improvements.

Requirements

• A love for solving open-ended problems for customers • 2+ years of experience as a developer support engineer or adjacent role, ideally with prior experience working at a developer tools company • A strong technical generalist who is comfortable talking about technical concepts from both a product feature and an architecture perspective • Prior development experience with one or more languages, such as Javascript, Ruby, Python, Go, Java, or similar