Business Analyst

April 12

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Knowledge Anywhere

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Knowledge Anywhere is a provider of a feature-rich Learning Management System (LMS) designed to streamline and enhance corporate training programs. The company offers a centralized platform that allows businesses to create, manage, and track training courses for employees, customers, or partners. The LMS includes advanced features such as assessments with AI, badges & leaderboards, course conversion tools, and reporting & analytics, among others. Knowledge Anywhere caters to various industries such as financial services, healthcare, manufacturing, and more. They also provide custom course development, a large course library, and virtual reality training solutions to meet diverse training needs. With a focus on compliance, employee onboarding, and talent development, Knowledge Anywhere aims to improve training efficiency and drive organizational growth.

Corporate eLearning Solutions • Learning & Development • Online Training • Virtual Classrooms • Learning Management Systems

11 - 50 employees

Founded 1998

☁️ SaaS

📚 Education

🏢 Enterprise

📋 Description

• We are seeking a driven and detail-oriented Knowledge Analyst to join our IT support team at Anywhere. • In this role, you will be responsible for creating, editing, and optimizing content within ServiceNow and managing all stages of the knowledge management lifecycle. • The ideal candidate will work closely with product managers, engineers, and business owners to ensure effective management and utilization of knowledge assets. • You will ensure that Anywhere maintains the highest level of knowledge documentation, from self-help resources to technical instructions. • Key Responsibilities: • Content Creation and Optimization: Develop, edit, and optimize knowledge articles and other content within ServiceNow. • Knowledge Management Lifecycle: Oversee all stages of the knowledge management lifecycle. • Collaboration: Partner with stakeholders across business units to gather requirements. • ITIL Best Practices: Adhere to ITIL best practices. • Process Optimization: Analyze knowledge content and ticket trends to implement process improvements. • AI and Automation: Leverage AI technologies to drive automation. • Training and Support: Provide training and support to end-users and stakeholders to promote effective use of knowledge management tools and practices.

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. • Over 3 years of proven experience in knowledge management, preferably within a ServiceNow environment. • Experience with AI technologies and their application in process optimization and automation. Background with Now Assist highly desired. • Strong understanding of ITSM and ITIL best practices and their application in knowledge management. • Excellent written and verbal communication skills. • Ability to work collaboratively with cross-functional teams. • Strong analytical and problem-solving skills. • Delivery-oriented, self-managing, and effective in matrix teams. • Deep passion for customer service and operational excellence. • Familiarity with other knowledge management tools and platforms.

🏖️ Benefits

• Opportunity to work with a talented and diverse team. • Access to continuous learning opportunities, including certifications and training in advanced knowledge management and AI technologies. • Engage in innovative projects that leverage cutting-edge technologies, contributing to the continuous improvement of our knowledge management practices.