Insurance Services Supervisor - Property and Casualty

September 18

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Description

• As the Service Supervisor for Anywhere Insurance Agency, you will be responsible for overseeing day-to-day insurance service team, ensuring our customers receive timely and accurate service responses. • You will be responsible to ensure seamless workflows and efficient processes. • Your role will involve serving as the primary point of contact for the service employees and as an escalation point for our customers to ensure the agency retains 90%+ of our customers. • Oversight of a team of individuals providing coaching, mentoring, and ensuring all deliverables are executed timely and accurately. • Manage interview, hiring, time off, and reviews of team to ensure the agency has the top performing talent. • Prepare weekly, monthly, and quarterly presentations related to the state of the agency, service and financial metrics, and insurance market conditions. • Ensure teams daily, weekly, and monthly tasks are completed timely and that customers receive the highest quality service. • Analyze trends, advise executive leadership using data insights on customer experience trends and areas of opportunities to improve the customer experience and optimize customer retention to 90%.

Requirements

• Comprehensive knowledge and understanding of state specific laws, regulation, codes and standards that affect property and casualty insurance. • 5+ years’ experience managing a team of 5-15 employees. • Experience with analyzing data and using reporting to manage service operations. • Experience with AMS 360 and Salesforce software is a plus. • Must have a keen eye for detail. • Must demonstrate a professional, articulate and self-motivated demeanor with strong organizational and communication skills. • Must be able to effectively interact with all levels of employees, management and customers and use sound judgment to prioritize multiple assignments. • Must be proficient in Microsoft Suite. • Ability to work independently and as part of a team.

Benefits

• Recognized as one of the World’s Most Ethical Companies since 2011. • Designated a Great Place to Work since 2019. • Recognized by Fortune as one of America’s Most Innovative Companies. • Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.