Senior Operations Manager

16 hours ago

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KoboToolbox

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International Development • Humanitarian Technology • Data • Open Source • Research

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Description

• We are seeking an experienced and dynamic Senior Operations Manager to fill a newly created full-time position. • Kobo, the nonprofit organization behind KoboToolbox, is a global leader in providing open-source survey data collection solutions. • Our tools empower over 15,000 humanitarian, development, and environmental organizations worldwide to collect, analyze, and act on critical data in some of the most challenging environments. • The Senior Operations Manager will oversee day-to-day operations, with a strong focus on contract management, legal compliance, and operational efficiency. • Initially, this role will work closely with and supervise the Administrator, who currently handles many operational tasks alongside the COO. • Over time, the Senior Operations Manager will gradually transition from hands-on responsibilities to managing and mentoring a larger team of specialized professionals as the organization scales.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA or relevant Master’s degree preferred. • Minimum of 5 years of experience in operations management • Strong understanding of contract management and experience working with legal teams or external legal counsel. • Strong leadership and communication skills for managing cross-functional teams • Demonstrated ability to work in a global and remote environment • Proven problem-solving skills with a proactive, solution-oriented mindset • Experience in scaling operational processes in dynamic environments, such as technology, startup, or mission-driven organizations

Benefits

• Genuine Impact: Contribute directly to projects that affect millions globally, working with international humanitarian organizations and community-based partners in 200 countries. • Meaningful Work Environment: Join a team that tackles global challenges through innovative data collection tools that create lasting change. • Diverse Team: Be part of a globally diverse, inclusive team that values equity and inclusion across all spectrums. • Flexible Work Culture: Enjoy mutual flexibility, with a culture prioritizing work-life balance. • Professional Development: Access generous professional development opportunities. • Health & Wellness: 5 medical insurance options, dental, and vision (up to 80% premium covered), plus life insurance. • Financial Security: 401(k) retirement plan with 100% match up to 2%. • Work-Life Balance: 20 days paid time off, 10 floating holidays, unlimited sick days, and paid parental leave.