Customer Success Executive - B2B Enterprise
October 20
🇦🇪 United Arab Emirates – Remote
💵 $3k - $5k / year
⏰ Full Time
🟢 Junior
🏆 Customer Success
🚫👨🎓 No degree required
Description
• Ownership of CS process for assigned accounts: Responsible for Customer Engagement, Retention and overall assigned account success • Guide new customers through a seamless onboarding process, ensuring long term engagement and identify expansion opportunities • Conduct training sessions to familiarize customers with the effective use of our products and services. • Account Management: Cultivate and maintain strong, long-lasting relationships with key customers. • Keep a hawk's eye on customer accounts, smoothing out any bumps in the journey. • Collaborate with cross-functional teams to ensure customer needs are met. • Promote high engagement and utility of licenses as indicators for renewals and expansions. • Customer Support: Be the superhero of customer inquiries • Team up with our support squad to solve problems • Reply to customers faster than they can say "help!" • Product Knowledge and Feedback: Know our products inside out – you'll practically be a walking user manual. • Share customer insights with our tech wizards for constant improvement. • Renewals: Be fully responsible for the account renewal process and figures of assigned accounts. • Monitor customer subscription renewals using Stripe and HubSpot, ensuring a high renewal rate. • Data Analysis: We’re looking for someone great with Data! • Utilize various tools such as HubSpot, Metorik, Mixpanel to analyse customer data and trends. • Generate reports and insights to inform decision-making and strategy. • Customer Advocacy: Turn happy customers into our biggest fans – think case studies, testimonials, and more!
Requirements
• 2-5 years relevant experience, preferably as a Customer Success Executive in Edtech, SaaS (B2B). • Experience from similar companies/product/space preferred. • Familiarity with CRM tools such as HubSpot. • Positive vibes, killer communication skills, and a dash of problem-solving wizardry. • Ability to dance through challenges in a fast-paced environment. • Results-driven with a passion for making customers grin. • Ready to learn new tools and tech – we're all about growth!
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