Workday HCM Support Analyst

September 15

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Kognitiv Inc.

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Workday Consulting • Workday Support • Workday Integrations • Workday Security • Workday Compensation

201 - 500

Description

• Work independently and directly with clients to assist in day-to-day support of Workday® assisting in, but not limited to: transactional support, testing execution, report development, data loading, “how-to” guidance, and troubleshooting as necessary. • Deliver high-quality support across multiple industries • Fulfill customer help desk requests by receiving, interpreting and responding to incidents through multiple mediums; documents all pertinent issue resolution information through ticketing system. • Properly escalate unresolved issues to the next level of support and/or tracks, routes and redirects problems to correct resources. • Ensure proper recording, documentation and incident closure- including all successful and unsuccessful decisions made, and actions taken, through to final resolution. • Identify solutions and suggest improvements to processes which will add value to the business. • Maintain a general working knowledge of data privacy best practices, with a willingness to learn the applicable HR and payroll specificities. • Execute tasks and objectives to achieve service level agreement (SLA) marks. • Work in a fast-paced environment that requires tasks to be completed quickly and accurately.

Requirements

• 1+ years' experience supporting Workday environments in any of the following areas: Workday Integrations, Workday Core HCM • Base knowledge and experience with Workday business processes, organization structures and hierarchies, security roles, job and position structures, and reporting. • Experience with integration tools such as EIB, Solution, and Object Transporter to facilitate data conversion and migration of configuration. • Excellent communication skills, both verbal and written. • Ability to communicate clearly and effectively with customers and colleagues in a remote working environment. • Proven ability to work creatively and analytically in a problem-solving environment. • Demonstrated commitment and achievement to delivery excellence and client satisfaction. • Ability to prioritize and organize work to ensure overall timeliness and quality standards with little supervision. • Ability to effectively manage against timelines, deadlines, and goals. • Capable of working within remote teams and alongside clients, as well as on individual tasks with no supervision. • Advanced Microsoft Excel skills required. • Ability to work in a fast-paced environment and to adapt to frequent change. • Ability to meet travel requirements (<5% a year) • Availability to work across time zones, minimum UK hours expectation.