Customer Support Manager
October 2
Description
• Komoot is an app that lets you find, plan, and share adventures with its easy route planner. • Join our remote-working team and start your adventure with komoot. • We’re looking for an exceptional Customer Support Manager. • You’ll work directly with our users, helping them solve their technical issues and answer their questions. • User happiness and satisfaction have always been central to our mission.
Requirements
• Have outstanding communication skills in German and English. Additional languages (e.g. Dutch, Italian, Spanish) are welcome. • Are open to flexible scheduling, including occasional weekend support. • Have 2+ years experience working in online or tech support, and you love it. • Have a sharp eye for identifying and reporting technical bugs, with proven experience in troubleshooting and guiding customers through resolving issues effectively. • Have experience working on improving support processes and documentation. • Can explain complex technical topics to both colleagues and customers with a range of technical expertise. • Are highly self-driven, responsible, well-organized, and able to handle competing priorities. • Are positive, curious about our users’ needs, and keen to improve their experience. • Have an interest in how AI could enhance support processes and customer experiences. • Have a passion for outdoor sports, mobile apps, wearables, or bike computers.
Benefits
• 38 paid days off (inclusive public holidays) – you are free to take those days whenever it suits you, including a well-deserved winter holiday break. • Each team member gets €2,000 and 3 additional days to spend on professional development each year. Classes, conferences, books – your choice! • Costs covered for your co-working space membership or your work-from-home office setup and the latest devices and equipment to do your best work.
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