EMEA Customer Success Manager
September 13, 2023
Description
• You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment. As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of Commercial customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the EMEA Commercial sales team and will have the opportunity to build a large portfolio of Customers. This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide. Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age. Above all you’ll be acting as a stellar teammate for the rest of Kong.
Requirements
• Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong • Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques • Have passion and determination about our technology and our customers • Be a self starter with strong organizational skills to drive effective customer outcomes • Have a good understanding of complex technology environments • Have great self awareness and strong communication skills • Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies
Benefits
• Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help! • APIs are driving innovation across every industry! • Strong VC team, Series D , strong year over year revenue growth! • Technical Leadership - We are recognized as the leader in innovation in the connectivity space. • Great Place to Work Certified in 2020 & 2021 • Kong employees discuss our culture at our 2020 Company Kickoff • Building Great Products - Learn why the world's largest companies love our tech! • Kong Named a Leader in the 2020 Gartner Magic Quadrant • Over 250m+ downloads of our open source API gateway! Over 40k+ stars on Github between Kong API and Kong Insomnia !
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