Staff Technical Support Engineer
December 7
Description
• You will be working at a hectic and fast paced Startup as an engineer in the Technical Support Engineering (TSE) team. • This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments. • You will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real challenges. • You will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers. • You want to make our customers and partners successful while strengthening their relationship with Kong. • You can make a huge impact and have real ownership for the work you do.
Requirements
• You are a voracious learner, who loves to dig into technical mysteries and have the creativity to solve complex technical problems. • You can build relationships with like-minded teammates, smart customers, and global partners. • REST and RESTful APIs • Coding skills- (at a minimum read and troubleshoot code). • Containers, cluster deployment and management tools like Docker, Docker Swarm, Kubernetes and others. • You know your way around web architectures including HTTP. • 5+ years of experience in a customer facing technical role.
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