Customer Success Lead Manager - Central Europe

October 3

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KONUX

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Sensor Technology • Engineering • Artificial Intelligence • Data Analytics • Machine Learning

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💰 Series C on 2021-01

Description

• We are seeking a Lead Customer Success Manager for Central Europe to join our team of innovators. • You aim to make our clients successful on their journey to a sustainable future by using our products and services in their operations. • This includes a consistent, reliable, and high-quality customer project delivery, supporting the customers’ internal transformation by operationalizing KONUX system. • Provide feedback to the Product Team on how to improve our solutions for our customers. • You will be responsible for all projects at our customers in this region, from delivery through the entire customer journey. • You will be reporting to the Client Executive Partner Central Europe, working in a cross-functional key account team, and leading a customer success team on a functional basis.

Requirements

• Bachelor’s degree in Business, Marketing, or Engineering/Science; MBA degree preferred • Approx. 7 to 12 years of hands-on experience in client management roles within industries such as Railway, Transportation, Manufacturing, Healthcare, ICT, B2G, or public entity clients • Proven experience with SaaS customer success frameworks as well as a deep understanding of IoT and Digitization concepts • Track record of managing strategic tasks as well as delivering complex projects with a “getting-things-done” attitude • Creative problem-solving and entrepreneurial skills to identify and seize opportunities; comfortable with risk-taking and ambiguity • Executive engagement know-how with an ability to establish strong relationships with business decision-makers. • Experience how to lead team members without having disciplinary authority • Exceptional verbal and written communication skills in German and English • Highly collaborative and supportive, yet able to function well independently • Sharing the KONUX Culture, incl. a growth mindset, resilience, and flexibility • Traveling would be required for at least 50% of the time.

Benefits

• Competitive salary • Equity (all permanent KONUX employees have equity!) • Dedicated Learning & Development budget of 3.600€ p.a. • Comprehensive relocation support if this opportunity at KONUX requires you to move • Complete remote: Meet your colleagues in the office minimum once a month or business requirements • Modern workspace with cool rooftop with mountain view • Flexible working conditions, home office equipment and free choice between a Windows or Apple laptop • Health benefits supporting your physical and mental well-being, e.g wellpass/gym membership and mental health app license • Fruits, snacks and beverages for energy and our very own Oma cooking in office every Thursday • Company pension scheme • Access to Corporate Benefits and Future Bens • 27 vacation days (+1 day on every work anniversary for 3 years) • Volunteering activities (2 additional days off) • Company and team events • We are a pet-friendly company, so your four-legged friend can join you in office!