KONUX
KONUX is a leading AI scale-up in the railway industry, dedicated to transforming railway operations for sustainability and efficiency. The company provides predictive maintenance, network usage, traffic monitoring, and planning solutions to enhance railway infrastructure management. By leveraging machine learning, Industrial Internet of Things (IIoT) devices, and real-time data analytics, KONUX optimizes maintenance processes, reduces costs, and enhances the reliability of railway systems. Their innovative solutions have been successfully implemented in partnerships with major railway operators like Deutsche Bahn and Oc’Via Maintenance, helping to prevent system failures and ensure timely maintenance and operations.
Sensor Technology • Engineering • Artificial Intelligence • Data Analytics • Machine Learning
Customer Success Lead Manager - Central Europe
October 3, 2024
KONUX
KONUX is a leading AI scale-up in the railway industry, dedicated to transforming railway operations for sustainability and efficiency. The company provides predictive maintenance, network usage, traffic monitoring, and planning solutions to enhance railway infrastructure management. By leveraging machine learning, Industrial Internet of Things (IIoT) devices, and real-time data analytics, KONUX optimizes maintenance processes, reduces costs, and enhances the reliability of railway systems. Their innovative solutions have been successfully implemented in partnerships with major railway operators like Deutsche Bahn and Oc’Via Maintenance, helping to prevent system failures and ensure timely maintenance and operations.
Sensor Technology • Engineering • Artificial Intelligence • Data Analytics • Machine Learning
📋 Description
• We are seeking a Lead Customer Success Manager for Central Europe to join our team of innovators. • You aim to make our clients successful on their journey to a sustainable future by using our products and services in their operations. • This includes a consistent, reliable, and high-quality customer project delivery, supporting the customers’ internal transformation by operationalizing KONUX system. • Provide feedback to the Product Team on how to improve our solutions for our customers. • You will be responsible for all projects at our customers in this region, from delivery through the entire customer journey. • You will be reporting to the Client Executive Partner Central Europe, working in a cross-functional key account team, and leading a customer success team on a functional basis.
🎯 Requirements
• Bachelor’s degree in Business, Marketing, or Engineering/Science; MBA degree preferred • Approx. 7 to 12 years of hands-on experience in client management roles within industries such as Railway, Transportation, Manufacturing, Healthcare, ICT, B2G, or public entity clients • Proven experience with SaaS customer success frameworks as well as a deep understanding of IoT and Digitization concepts • Track record of managing strategic tasks as well as delivering complex projects with a “getting-things-done” attitude • Creative problem-solving and entrepreneurial skills to identify and seize opportunities; comfortable with risk-taking and ambiguity • Executive engagement know-how with an ability to establish strong relationships with business decision-makers. • Experience how to lead team members without having disciplinary authority • Exceptional verbal and written communication skills in German and English • Highly collaborative and supportive, yet able to function well independently • Sharing the KONUX Culture, incl. a growth mindset, resilience, and flexibility • Traveling would be required for at least 50% of the time.
🏖️ Benefits
• Competitive salary • Equity (all permanent KONUX employees have equity!) • Dedicated Learning & Development budget of 3.600€ p.a. • Comprehensive relocation support if this opportunity at KONUX requires you to move • Complete remote: Meet your colleagues in the office minimum once a month or business requirements • Modern workspace with cool rooftop with mountain view • Flexible working conditions, home office equipment and free choice between a Windows or Apple laptop • Health benefits supporting your physical and mental well-being, e.g wellpass/gym membership and mental health app license • Fruits, snacks and beverages for energy and our very own Oma cooking in office every Thursday • Company pension scheme • Access to Corporate Benefits and Future Bens • 27 vacation days (+1 day on every work anniversary for 3 years) • Volunteering activities (2 additional days off) • Company and team events • We are a pet-friendly company, so your four-legged friend can join you in office!
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