Network Support Engineer
6 days ago
Description
• Timely incident and Service requests resolution within agreed SLAs • Provide remote support to end users regarding used network technologies • Support the implementation, operation and maintenance of network and security solutions in national and international environments • Implementation and monitoring of international standards and concepts • Monitoring, handling of updates, installation and implementation planning of IT network systems • Asset Management (Licensing, Warranty, Documentation...) • Documentation - maintain comprehensive documentation related to the supported environments and services • Work with the IT specialist departments and close coordination with our international development environment / expert team as well as external service providers and consultants
Requirements
• University or college degree in IT or similar • At least 2-3 years of experience in a similar technical or customer service support • System knowledge of Cisco components and applications • Familiarity with the usage of a network management system and standard reporting utilities • Advanced skills in TCP/IP, Wi-Fi/Wireless LAN, Routing/Switching, LAN-Security • Ideally, you will also have experience in the areas of Cisco based Unified Communication, Cisco ACI / DNA, AAA-Systems, Web services, VPN and Firewall (Palo Alto preferred) • Familiar with Cisco IOS, TLS / SSL certificates and public-key infrastructures and have ideally knowledge in Microsoft Office and Server as well as Python • Some ITIL background ideally supported with related certification(s) • Strong background with the definition and implementation of associated support processes and documentation (Incident Management, Change Management, Handbooks, Work instructions) • Familiarity with the usage of a ticket system and standard reporting utilities • The ideal candidate possesses a combination of technical expertise, strong analytical skills and excellent interpersonal skills • Ability to prioritize projects, issues and tasks and work in an international environment • Friendly and competent customer service attitude • Fluent English (B2+) • German is an advantage
Benefits
• Flexible working conditions with remote work possibility • Opportunity to develop your knowledge and skills through stimulating work, including development and implementation of new processes and tools • Central office location in a modern business building • Benefits package including private health insurance, sport cards, flexible monthly budgets, bonuses for special occasions, performance bonus and other
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