Senior Technical Success Manager

July 13

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Kubecost

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With our open source and enterprise monitoring tools, we empower teams to optimize and save on Kubernetes at scale

Kubernetes • Cloud Infrastructure • Cost Monitoring • Cost Allocation • Infrastructure Health

51 - 200

💰 $25M Series A on 2022-02

Description

• Flex and strengthen your Kubernetes, Cloud, and Infrastructure Monitoring muscles. • Leverage your customer-facing experience and drive to directly impact the customer experience. • Design and execute custom onboarding programs that will ensure our customers are able to achieve their goals with Kubecost products. • Drive implementations to completion through proactive engagement and close collaboration with Product & Engineering. • Track and report issues, and participate in issue triage and prioritization alongside the Product team. • Work side-by-side with Product and subject matter experts to answer questions and resolve issues. • Collaborate with Customer Success Management on a repeatable renewal and expansion pipeline. • Monitor the overall health of our customers, tracking relevant metrics and escalating when necessary. • Leverage your technical background to understand high-level engineering and infrastructure concepts as they apply to our product features. • Play a key role in building the foundation of our Success team through major projects like mapping the customer journey and developing periodic review cadences and scripts. • Embrace ambiguity and take on responsibilities outside your normal duties and/or comfort zone.

Requirements

• A healthy dose of both technical and customer-facing experience. • 3+ years of deep, hands-on Kubernetes experience (nobody is too technical for this position!) • A proven track record of delighting customers, both big and small. • Familiarity with the SaaS customer journey and a proven track record of successfully managing a portfolio of 30-50 enterprise accounts. • Demonstrable clarity of thought and top-notch organizational skills. • Flexibility, adaptability, and a positive, solution-oriented mindset. • An appetite to constantly be learning and working with emergent, exciting technology. • Impeccable communication abilities (written, verbal, and presentation) and unassailable judgment. • Strong leadership skills, with the ability to talk to a variety of stakeholders—both technical and executive.

Benefits

• We evaluate our pay scales on a semiannual basis to ensure competitiveness with the upper end of the market for comparably-sized companies, and maintain equitable and transparent compensation policies and processes. Placement within the range will be based on skillset and experience. • The range for this position is: $155k-$200k • The equity compensation for this position is: .05%-.11%