Kustomer
Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.
customer experience • customer service • CRM • CX • SaaS
Senior Product Marketing Manager
April 3
Kustomer
Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.
customer experience • customer service • CRM • CX • SaaS
📋 Description
•About Kustomer: Kustomer is the industry leading conversational CRM platform perfecting every customer experience. •Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline. •Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. •We’re looking for a Principal Product Marketing Manager to lead the strategic narrative and go-to-market success of our most important products and innovations. •You’ll be a trusted thought partner to executives, a key driver of business strategy, and a master of market-facing storytelling.
🎯 Requirements
•8+ years of product marketing experience in B2B SaaS, with a track record of success in senior strategic roles. •Deep experience working closely with product, sales, and executive teams to bring innovations to market and drive adoption. •Expertise in complex enterprise and/or platform products with multiple personas and buying motions. •Sharp strategic mind combined with a bias for action—you turn ambiguity into clarity and drive cross-functional alignment. •Executive presence and credibility: you’ve influenced C-level stakeholders and presented to boards, analysts, and major customers. •Masterful storytelling and content creation skills—you can write copy, craft narratives, and create high-impact materials with little oversight. •A strong point of view on positioning, pricing, segmentation, and competitive strategy. •Growth mindset, humility, and a deep sense of ownership.
🏖️ Benefits
•Kustomer offers competitive salaries and stock options. •In the U.S., we offer 100% healthcare coverage. •401K, WiFi and Mobile reimbursement. •Generous vacation policy. •In the UK, we also offer pension, supplemental health insurance and other perks.
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