Solutions Consultant - EMEA

February 22

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Kustomer

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Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.

customer experience • customer service • CRM • CX • SaaS

201 - 500 employees

Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $60M Venture Round on 2023-05

📋 Description

Do you enjoy problem-solving complex business problems facing companies every day? • The Solutions Consultant (SC) for EMEA is responsible for all technical, solution, and competitive aspects of the Kustomer sales cycle, • SC’s must be both sales focused and technically savvy. • They must be successful in selling alongside account executives, and convincing C-level and director level executives of the technical merits of the software solution. • The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our AE's and their prospects. • The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

🎯 Requirements

6+ years of SMB/Mid Market/Enterprise software selling experience • Excellent interpersonal, communication, persuasion, presentation, and writing skills • CRM, Contact Center or Customer Service Experience is highly desired • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution • Must be willing to work in a fast-paced startup environment with multiple responsibilities • Bachelor's degree or relevant professional experience • May include traveling for 30 to 50 percent of the time • Available to collaborate in-person in London, UK 1x a week

🏖️ Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. • In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; • In the UK we also offer pension, supplemental health insurance and other perks.