Support Analyst Engineer

September 23

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Kwan Tecnología

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Description

• As a member of the Support team, you will analyze, replicate and resolve reported customer issues of varying complexity. • Provide written and verbal consultation to debug customer related issues. • Assess whether the bug is an external issue, a user issue, or requires a solution that will need to be developed by the product supporting engineering department. • Document all reported issues, individualized solutions, and product defects in the support call tracking system.

Requirements

• Bachelor's degree or foreign equivalent in Computer Science or Engineering or related field. • Fluent English (intermediate-advanced is mandatory). • Strong troubleshooting and analytical skills. • Application servers such as WebLogic, Websphere, and JBoss. • Programming/Support experience with Java. • Experience using DML language in SQL or MySQL. • XML, HTML, application servers, and Web services. • Knowledge of SSL certificates. • Strong OS knowledge of Windows and Linux.

Benefits

• Competitive Salary (above average). • Continuous training on e-learning platform. • Home Office 100%. • Major Incidents Health Insurance. • 10 Vacation days per year from day one. • Lots of flexibility. • Laptop for your remote work. • Full benefits as per Federal & State Law.