Customer Service Representative - German

February 6

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Kyndryl

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Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

Cloud Services for public cloud and private cloud • Enterprise Data Services • Security & Resiliency Services • Enterprise Infrastructure Services • Digital Workplace Services

10,000+ employees

Founded 2021

🏢 Enterprise

🔒 Cybersecurity

☁️ SaaS

📋 Description

• At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. • As a Customer Service Representative at Kyndryl, you'll deliver exceptional support to our clients. • The first month, you learn the ropes and get set up with one client on production. • Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams). • You will work with back-office teams to handle escalations. • You can become an expert with Microsoft 365, especially Excel, and get trained on various platforms. • Many have moved up to the 2nd or 3rd level escalation team. • Our employees enjoy varying other options too: utilizing our Employee Assistance Program (with online consultants in law, tax, life events, psychology); opting in for the Retirement pension plan; using their company mobile for private use; and we have a Cafeteria platform, with Kyndryl benefits points.

🎯 Requirements

• Knowledge of German and English language at least at B2 level. • Knowledge of Windows, Mac, or Linux operating systems, with the ability to troubleshoot and resolve technical issues efficiently. • Excellent problem-solving skills, with the ability to think critically and creatively. • Strong communication and interpersonal skills. • Flexibility and adaptability. • Willingness to work on shifts. • Prior experience working with Windows, Mac, or Linux operating systems, with a strong foundation in troubleshooting and problem-solving. • Relevant experience in a support help desk or customer support role, with a demonstrated ability to resolve complex technical issues. • A passion for continuous learning and professional development, with a willingness to take on new challenges and expand your skillset.

🏖️ Benefits

• Private health card • Life insurance package • Multisport Card • Discounts for Kyndryl employees • A wide range of benefit options for parents and children • Sports activities and team events • Free language courses & many personal development possibilities • Employee referral program • Mindfulness and Yoga Classes