Kyndryl
Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.
Cloud Services for public cloud and private cloud • Enterprise Data Services • Security & Resiliency Services • Enterprise Infrastructure Services • Digital Workplace Services
Escalation Engineer
February 15
🐊 Florida – Remote
🌽 Illinois – Remote
+2 more states
💵 $74.6k - $118k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
👷🏻♀️ Engineer
🦅 H1B Visa Sponsor
Kyndryl
Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.
Cloud Services for public cloud and private cloud • Enterprise Data Services • Security & Resiliency Services • Enterprise Infrastructure Services • Digital Workplace Services
📋 Description
• Support escalations from Customer Support team and internal teams • Conduct deep dive analysis into difficult issues and systemic problems • Work with Product and Engineering to ensure long term customer success • Manage customer facing incidents and improve customer experiences • Collaborate with sales team for customer success and satisfaction
🎯 Requirements
• Working knowledge of enterprise software running on IBM i Operating Systems is required • Knowledge of enterprise software running on AIX operating systems • Familiarity with Oracle or Db2 based systems • Exposure to ITIL best practices and workflows • Solid understanding of application-level networking • Ability to debug customer problems at the Linux/Unix admin levels • Experience in post-sales, customer support, or escalation role • Knowledge/experience with at least one scripting language (Python, Ruby, etc)
🏖️ Benefits
• Medical and dental coverage • Disability benefits • Retirement benefits • Paid leave • Paid time off
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