Customer Success Engineer

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Lakeside Software

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Big Data for End User Computing • VDI Assessment • Modeling • Migration & Planning • Business Intelligence for IT

201 - 500

💰 Private Equity Round on 2020-02

Description

• Lakeside Software helps organizations gain visibility across complex IT environments. • Provide best-in-class customer support while delivering technical solutions to Enterprise customers. • Become a subject matter expert on SysTrack and SysTrack Cloud. • Develop best practices for implementation, configuration, and optimization for customers. • Design and deliver technical product solutions to large customers. • Troubleshoot and resolve issues with data intensive applications. • Analyze software, hardware, and virtual platform configurations. • Document and present technical solutions for customers and stakeholders. • Develop mutually beneficial customer relationships for high satisfaction.

Requirements

• 5 years of relevant work experience (Previous experience level 2 or 3 Technical/Systems Engineering Support for Enterprise customers) • Ability to quickly learn the SysTrack product suite to become a functional subject matter expert • Experience designing and delivering technical product solutions to large enterprise customers • Ability to troubleshoot & analyze software, hardware and virtual platform configurations • Strong understanding of relational databases, SQL query language, Powershell, Microsoft SQL Server administration, and other related Microsoft Business Intelligence technologies (Reporting Services, Integration Services, Analysis Services) • Knowledge of Virtual Desktop Infrastructure initiatives and underlying technology • Ability to build effective relationships at all levels of the customer organization and maintain a high level of customer satisfaction • Strong organization, written, and verbal communication skills